How do I utilize the lifetime warranty if my ePoi Lite experience issues?

We offer a lifetime manufacturer’s warranty on all of our eLite glove lights and ePoi, this way you can buy with confidence. We are the world leaders in Gloving and light shows and we have been in business since 2010, so you can count on us to be there when you need service.

What is Covered: We cover any defects in materials or workmanship, which includes electrical components. If it’s our fault that a part fails, we will take full responsibility.

Length of Coverage: Lifetime*

*Please note that after 30 days, customers are responsible for paying the return shipping fees.

What is Not Covered: Any physical damage, abuse, theft or loss.

What We Will Do: Process an exchange for equal or lesser value of the product. If we no longer carry the product, you will be issued store credit.

 

To proceed with your exchange, please send in your defective ePoi to the address below.

 

Emazing Lights

ATTN: Returns Dept.

220 S Loara St.

Anaheim, CA 92802.

 

In the return package, please include the following: 

 

Order number

Email Address

Return reason

Return Address

 

Once we receive your return item back to our facilities, we will begin processing your exchange.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Can't find what you're looking for?
Let us help you!
Chat with Us
Submit a Ticket
Support Hours
Monday - Friday
9AM - 8PM PST
Closed on Major U.S. Holidays
Call Us
1-855-362-9464