How do I utilize the lifetime warranty if my Astro Levitation Wand experiences issues?
We offer a lifetime manufacturer’s warranty on all of our eLite glove lights, ePoi and Astro Levitation wand, this way you can buy with confidence. We are the world leaders in Gloving and light shows and we have been in business since 2010, so you can count on us to be there when you need service.
What is Covered: The lifetime warranty is only applicable to malfunctions or defects of the LED strip within the product. We cover any defects in materials or workmanship, which includes electrical components. If it’s our fault that a part fails, we will take full responsibility.
Length of Coverage: Lifetime*
*Please note that after 30 days, customers are responsible for paying their return shipping fees.
What is Not Covered: Any physical damage, abuse, theft or loss. The warranty does not cover damages to the product due to excessive force or any misuse of the product beyond its intended purposes.
What We Will Do: Process an exchange for the exact same item. If we no longer carry the product, you will be issued store credit.
ATTN: Returns Dept.
220 S Loara St.
Anaheim, CA 92802.
In the return package, please include the following:
- Order number
- Email Address
- Return reason
- Return Address
Once we receive your return item back to our facilities, we will begin processing your return.