How do I utilize the lifetime warranty if my ePoi Lite experience issues?
We offer a lifetime manufacturer’s warranty on all of our eLite glove lights, ePoi, Astro Levitation Wand, as well as FibreFlies Pixel Whip, this way you can buy with confidence. We are the world leaders in Gloving and light shows and we have been in business since 2010, so you can count on us to be there when you need service.
What is Covered: We cover any defects in materials or workmanship, which includes electrical components. If it’s our fault that a part fails, we will take full responsibility.
Length of Coverage: Lifetime*
*Please note that after 30 days, customers are responsible for paying the return shipping fees.
What is Not Covered: Any physical damage, abuse, theft or loss.
What We Will Do: Process an exchange for the exact same item. If we no longer carry the product, you will be issued store credit.
*Please note that you only need to send us back your defective eLite glove lights for us to proceed with an exchange. ePoi must be returned as a set.
** Refurbished glove sets and lights are not eligible for Lifetime Warranty at this time**
To proceed with your exchange, please send in your defective ePoi to the address below.
ATTN: Returns Dept.
220 S Loara St.
Anaheim, CA 92802.
In the return package, please include the following:
Once we receive your return item back to our facilities, we will begin processing your exchange.