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Orders FAQs

Order issues and FAQs

Updated 1 year ago by Joseph de Jesus

Can I combine discount codes on my order?

Unfortunately, you can only use one discount code per order, however, you are able to use a discount code and gift card on the same order.

Updated 1 year ago by Garrett Smith

How do I cancel my order or add/remove an item?

Once an order has been placed we are unable to add or remove items. You can contact our customer support team and request to have your order canceled so you can place a new order with the correct ite…

Updated 1 year ago by Garrett Smith

An item I purchased is on sale now. Will you honor the sale price?

We cannot honor sale prices on orders placed before or after the active sale dates. All sales are time-sensitive and strictly subject to this policy. If you have any questions regarding your order, y…

Updated 1 year ago by Garrett Smith

My order status says "Unfulfilled."

Yes! Orders with an "Unfulfilled" status are currently being picked, quality checked, and prepared for shipment. Once your order has shipped, your order status will change to "Fulfilled." You will al…

Updated 1 year ago by Garrett Smith

What can I do if I forgot my password?

If you ever forget your password and are unable to login to your account, don't worry! We've made it easy for you to reset your password any time you may have forgotten. Please follow the steps below…

Updated 2 years ago by Garrett Smith

I forgot to use a discount code on my recent order

We completely understand how annoying it can be to place an order and then realize that you forgot to use your code during checkout. Don't worry, we have you covered! Please contact our team right aw…

Updated 1 year ago by Garrett Smith

What should I do if my order has arrived and I am missing an item?

We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at EmazingLights is dedicated to…

Updated 1 year ago by Garrett Smith

Can I add/remove an item from my order?

Once an order has been placed we are unable to add or remove items. You can contact Customer Support and request to have your order canceled so you can place a new order with the correct item(s). To…

Updated 1 year ago by Garrett Smith

Why was my order canceled?

For your protection, our Risk Analysis team will cancel any orders they flag as suspicious. You will not be charged for any canceled orders. A transaction may appear on your bank statement indicating…

Updated 1 year ago by Garrett Smith

What should I do if I received the wrong item(s)?

While very unlikely, in rare cases an incorrect item may be received by mistake. If you ever do receive the wrong item in your order, don't worry, we're happy to help make sure you receive the correc…

Updated 1 year ago by Garrett Smith

Where is my order?

Orders placed by 12 PM PST Monday-Friday will ship the same day*. Otherwise, it will ship on the next business day. Orders are processed 5 days a week, excluding weekends and holidays. *Orders with i…

Updated 1 year ago by Garrett Smith

110% Price Match Guarantee

We are so passionate about what we do here at EmazingLights that we even offer a 110% price match guarantee. If you see another major competing online retailer selling a product that we carry for a c…

Updated 1 year ago by Garrett Smith

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