All Categories ​>​ ​Orders

Orders

Can I combine discount codes on my order?

No, you can only use one discount code per order. You are able to use a discount code and gift card on the same order.

Updated 4 months ago by Garrett Smith

I only received some of my items. Where’s the rest of my order?

Your order probably contains both "ready-to-ship" and "made-to-order" items. Orders containing both "ready-to-ship" and "made-to-order" items will have multiple shipments (at no extra charge). We’ll…

Updated 4 months ago by Garrett Smith

How do I cancel my order?

We begin processing orders immediately. If you need to cancel your order you can call us at 1 (855) 362-9464 within 1 hour of placing your order so we can try canceling it for you. We will make every…

Updated 4 months ago by Garrett Smith

An item I purchased is on sale now. Will you honor the sale price?

We cannot honor sale prices on orders placed before or after the active sale dates. All sales are time sensitive and strictly subject to this policy. If you have any questions regarding your order, y…

Updated 4 months ago by Garrett Smith

My order status says "unfulfilled." Did you receive my order?

Yes! Orders with an "unfulfilled" status are currently being picked, quality checked and prepared for shipment. Once your order has shipped your order status will then change to "fulfilled." You will…

Updated 4 months ago by Garrett Smith

What can I do if I forgot my password?

If you ever forget your password and are unable to login to your account, don't worry! We've made it easy for you to reset your password any time you may have forgotten. Please follow the steps below…

Updated 4 months ago by Garrett Smith

I forgot to use a discount code on my recent order

We completely understand how annoying it can be to place an order and then realize that you forgot to use your code during checkout. Don't worry, we have you covered! Please reach out to our team rig…

Updated 4 months ago by Garrett Smith

What should I do if my order has arrived and I am missing an item?

We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at EmazingLights is dedicated to…

Updated 4 months ago by Garrett Smith

Can I add/remove an item from my order?

Once an order has been placed we are unable to add or remove items. You can contact Customer Support and request to have your order canceled so you can place a new order with the correct items. To ca…

Updated 4 months ago by Garrett Smith

Why was my order cancelled?

For your protection, our Risk Analysis team will cancel any orders they flag as suspicious. You will not be charged for any cancelled orders. A transaction may appear on your bank statement indicatin…

Updated 4 months ago by Garrett Smith

What should I do if I received the wrong item(s)?

While very unlikely, in rare cases an incorrect item may be received by mistake. If you ever do receive the wrong item in your order, don't worry, we're happy to help make sure you receive the correc…

Updated 4 months ago by Garrett Smith

Where is my order?

Orders placed by 2 pm PST will ship the same day*. Otherwise, it will ship on the next business day. Orders are processed 7 days a week, excluding holidays. *Orders with invalid addresses will requir…

Updated 4 months ago by Garrett Smith

EmazingLights Help Center (opens in a new tab)

Powered by HelpDocs (opens in a new tab)