What should I do if my order has arrived and I am missing an item?

We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at EmazingLights is dedicated to making sure that you receive everything purchased.

First, we recommend checking your email to see if we have tried to contact you for an out of stock item on your order. If you haven't received an email for your out of stock item, please contact us with the following information to have your problem resolved right away!

  • Order Number
  • Missing Item
  • Did the package appear to be damaged or tampered with? (Please include a photo if available)

How did we do?

EmazingLights Help Center (opens in a new tab)

Powered by HelpDocs (opens in a new tab)