What should I do if my order has arrived and I am missing an item?
We completely understand how frustrating it can be to receive an order you have been waiting for, only to find one of your items is missing from the package. Our team at EmazingLights is dedicated to making sure that you receive everything purchased. Please follow the precautionary steps listed below to see if we can figure out why your item may be missing.
- Verify that your missing item is not a 'Made to Order' that is shipped separately from 'Ready to Ship' items.
- Check your email, it's possible that we may have tried to contact you for an out of stock item on your order.
If you are still unsure why your item is missing after following the above steps, please contact our team with the following information to have your problem resolved right away!
- Order Number
- Missing Item
- Did the package appear to be damaged or tampered with? (Please include a photo if available)