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Payment

Was I charged twice?

Your credit card will only be charged once. If you just placed your order and you received an error at first, the additional charge you are seeing is an authorization. This is a common bank practice…

Updated 5 months ago by Garrett Smith

How long does it take for my refund to process?

We process refunds daily. Depending on your bank, it may take 3-10 business days for the refund to post to your account. If you paid via PayPal the refund will be issued back to the same card/account…

Updated 5 months ago by Garrett Smith

When placing an order, I get an error message stating there has been an authorization failure. What went wrong?

There are many reasons why a charge was declined. Double-check that your credit card number, expiration date, and billing address are entered correctly. If the card being used is not your card we rec…

Updated 5 months ago by Garrett Smith

Why was my order canceled?

For your protection, our Risk Analysis team will cancel any orders they flag as suspicious. You will not be charged for any canceled orders. A transaction may appear on your bank statement indicating…

Updated 5 months ago by Garrett Smith

Order Verification

Orders may be subject to payment verification. For the protection of our customers, we want to ensure every order that we ship out was authorized by the cardholder. If your order is placed on hold, w…

Updated 5 months ago by Garrett Smith

AfterPay FAQs

Important Information: AfterPay is unavailable for any orders trying to purchase a Gift Card. US Credit & Debit Cards are only accepted with AfterPay AfterPay is unavailable for International Custome…

Updated 5 months ago by Garrett Smith

What payment methods do you accept?

We currently accept Visa, MasterCard, American Express, and Discover Card credit cards. We also accept PayPal and AfterPay. We do not accept personal or electronic checks, Bitcoin, money orders, or w…

Updated 5 months ago by Garrett Smith

Why is the charge on my account different from the total shown in my order confirmation email? (International orders (CAD, AUS, etc.))

All of the prices on our website are listed in USD. Please keep in mind international orders have a currency exchange rate, which may raise or lower the total amount you are charged.

Updated 5 months ago by Garrett Smith

How do I receive store credit?

Store credit gets issued automatically within 1 business day to the email address used when placing your order. Your store credit will be received in the form of an electronic gift card with a unique…

Updated 5 months ago by Garrett Smith

How do I use a Gift Card or Discount Code?

During the checkout process, you will see an order summary page that contains a space for a gift card or discount code. Simply, input your code and hit "apply." Your discount/credit will be applied t…

Updated 5 months ago by Garrett Smith

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