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​Shipping FAQs

Order tracking. How do I track my order? You can check the status of your order by clicking HERE. You will also receive a confirmation email once your order has shipped. Orders placed before 12 PM PS…

Updated 2 years ago by Joseph de Jesus

​What are your shipping rates and delivery times?

Orders placed before 12 PM PST (Mon-Fri) will ship the same day* Otherwise, it will ship out the next business day. Once shipped, you will receive your order based on the shipping method you selected…

Updated 2 years ago by Garrett Smith

My tracking information says my order has been marked delivered, but I have not received it. What should I do?

Depending on the mail carrier and their operations it's possible for tracking information to display a 'Delivered' status 1-2 days before actual delivery. When something like this occurs, we recommen…

Updated 2 years ago by Garrett Smith

How do I track my order?

You can check the status of your order by clicking on Track My Order. You will also receive a confirmation email once your order has shipped. Orders placed by 12 PM PST Monday-Friday will ship the sa…

Updated 2 years ago by Garrett Smith

What should I do if my tracking information says 'Return to Sender'?

On rare occasions, packages can be returned by the postal carrier for any of the following reasons below. Unclaimed. Denied Due to Customs Charges. Incomplete/Insufficient Address. Damaged Shipping L…

Updated 2 years ago by Garrett Smith

What shipping carriers do you use? Do I need to sign for my package?

We currently ship orders with USPS, UPS, DHL, and FedEx. Under normal circumstances, you do not need to sign for your package. The delivery person will leave your package in your mailbox, on your doo…

Updated 2 years ago by Garrett Smith

Why does my tracking number say "not found"?

Tracking numbers can take 1-2 business days to update online. You can see real-time updates by logging into your account or by clicking on Track My Order. If you do not see any activity on your track…

Updated 2 years ago by Garrett Smith

What countries do you not offer shipping to?

Please reference the list below for all countries that we currently do not ship to. Due to COVID-19 restrictions from our mail carriers, we are temporarily suspending shipments to additional countrie…

Updated 2 years ago by Joseph de Jesus

Do you ship to APO/FPO addresses?

Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to these addresses will ship via USPS Mail service.

Updated 2 years ago by Garrett Smith

My package was lost. What now?

Just like anything else, mail carriers are not 100% accurate. Please confirm the shipping address on your order is correct. Then please go through these precautions to confirm the status of your pack…

Updated 2 years ago by Garrett Smith

Do you offer free shipping?

Yes, we do! We offer free standard shipping on all U.S. orders over $80 and Candian orders over $100 USD* *US DOMESTIC: To qualify for free shipping your order total must be a minimum of $80 USD befo…

Updated 1 year ago by Garrett Smith

Can I upgrade my shipping speed after my order is placed?

Once an order is placed, we are unable to make any changes to that order. This includes upgrading or downgrading shipping options. If you need to cancel your order, you can call us at 1(855) EMA-ZING…

Updated 2 years ago by Garrett Smith

Do you ship to my country?

We currently ship to most countries that accept USPS, UPS, DHL, and FedEx. If you do not see your country as an option below, during checkout or on our unavailable country list HERE , please contact…

Updated 5 months ago by Garrett Smith

Do you ship out orders over the weekend?

No, orders placed before 12 PM PST (Mon-Fri) will ship the same day*. Otherwise, it will ship out the next business day. Once shipped, you will receive your order based on the shipping method you sel…

Updated 2 years ago by Garrett Smith

Import Tax & Duty Fees (International Customers)

The customer is responsible for any import or tax duties that may occur upon final delivery. Because taxes and duties are required by your country and collected by the mail carrier, we would have no…

Updated 2 years ago by Garrett Smith

What should I do if my shipping is delayed by the mail carrier?

If your package is taking longer to be delivered than the shipping method selected during checking out, please contact our support team for further assistance. Please reference this LINK for more inf…

Updated 2 years ago by Garrett Smith

How do I refuse an order?

At EmazingLights we completely understand how plans for melting faces and festivals can be ever-changing. If an order ships and you find yourself no longer needing it, you are more than welcome to re…

Updated 2 years ago by Garrett Smith

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